Resume — Frequency Continuous Improvement Solutions

CHRIS THOMAS | Sr. Technical PM

christhomas@frequencycis.com | christhomas0722@gmail.com

720.261.5534|Seattle, WA

https://www.linkedin.com/in/unless

Professional Skills

Technical Skills

Professional Certification

Project Management Professional / Project Management International - Exp. 2027

· PMI# 2991538

Projects and Programs Summary

Professional Experience

Consultant at Frequency Continuous Improvement Solutions 5/2024 to Pres.

Independent Consultant

· Contracted for audit of critical user experience journeys for fit and finish, driving bug reporting and contributing to AI product release for Top 5 Technology Company

Contract at Pulse Labs, Frequency Continuous Improvement Solutions

Audit Lead, UX Audit 6/2024 to 10/2024

· Defined backlogs in JIRA and Google Sheets to manage over 2128 individual tests across nine separate devices contributing to over 120 bugs against Gemini

Sabbatical 6/2023 to 5/2024

· Renewed Project Management Institute Certification, vacationed in St. Thomas completing a bucket list item, and built consulting website and brand that align with my professional values and experience

Contract at Microsoft, Casne Engineering Inc.

Sr. Project Manager, Datacenter Critical Environments 8/2018 to 6/2023

· Managed multi- year, multi-phase program integrating BAS and EPMS telemetry data from over 68 DC’s worldwide into Azure for capacity planning, device monitoring and regulatory compliance

· Authored 5 years of project backlogs within Azure DevOps. Created reports and dashboards for stakeholders to view metrics. Defined work items, sprint schedules, managed file repo. Managed professional development for up to 20 integrators and engineers. Performed annual reviews, 1 on 1’s, interviewed and hired staff, negotiated approval of annual contracts

Contract PM at Microsoft, Casne Engineering Inc.

Sr. Project Manager, Datacenter Critical Environments Systems Engineering 8/2018 to 6/2023

· Led team integrating BAS and EPMS telemetry data from over 68 data centers worldwide into azure for use in capacity planning, device monitoring and regulatory compliance

· Defined project backlogs within Azure DevOps Agile backlog. Created reporting dashboards for stakeholder visibility of project metrics. Defined work item fields, created sprint schedules, managed Visual Studio file repository

· Managed bi-weekly 1-1’s for up to 20 integrators and engineers. Performed annual reviews, interviewed and hired staff, reviewed and negotiated approval of annual contract extensions

· Produced over 40 business reports detailing project completion metrics, telemetry capacity, project effort reporting, and outline challenges requiring input along with potential solutions

Contract PM at Microsoft, Enterprise Solutions Inc.

Deployment Manager, Managed Lab Services R&D Lab 8/2017 to 8/2018

· Deployed infrastructure, compute, network, security, and operational technology hardware within the facility spaces. Plan capacity, coordinate vendor and technician activities, document engineering requirements for facility modifications by contract engineers

· Created deployment process templates with Microsoft OneNote to ensure consistency of deployments and provide checklist of activities and requirements

· Worked with teams of research engineers to manage logistics of device movement from down the road or across the country

Contract PM at Microsoft, HCL America

Infrastructure Project Manager, MSIT PMO 4/2016 to 6/2017

· Managed annual maintenance, network security audit, and data center conversion projects with budgets ranging between 100K and 19M

· Onboarded and trained PMs in use of Azure DevOps backlogs, designed dashboards and templates for project reporting

· Facilitated monthly Plan of Record meeting for portfolio projects prioritization

Contract PM at Microsoft, Wimmer Solutions Corporation

Program Manager 2, Global Capacity Services 12/2014 to 12/2015

· Managed program providing over 800 virtual, cloud, and physical infrastructure solutions for 216 non-IT internal customers requiring production level IT support

· Worked with remotely located service team to provide 18/5 L1 support for customer requests with 24/7 handoff of L2/L3 requests to corporate IT group

· Analyzed data from SQL and Azure to expose metrics to validate decommissioning of program by corporate IT group

IT Services Facilities Manager, Managed Labs Services 11/2013 to 12/2014

· Monitored control software for facility access, atmospherics, and HVAC systems, created detailed monthly reports and provided insights used to prepare monthly and quarterly business reviews

· Created policies, processes, and procedures for deployments and facilities services within Managed Lab Services for multiple local and geographically dispersed deployments of server and HVAC equipment

Safety One Training International

Instructor – Antenna Tower Safety 2012 to 2013

· Provided NATE compliant fall protection training and certification for telecommunications professionals across the United States

Raytheon, IIS

O&M Training and Certification Program Manager - Systems Engineer 2 2010 to 2013

· Managed Operations and Maintenance (O&M) Training and Certification Program for 24/7 operation of Large Earth Terminals SCADA systems for operation and maintenance

· Created training and certification documentation for the new programs as implemented

· Facilitated Continuity of Operations Program for joint-service, multinational 24/7 operations

Large Earth Terminal Operator - Multi-Discipline Engineer 2007 to 2010

· Provided troubleshooting and support for Ground Station subsystems as lead operator for 24/7/365 team of mechanical, electrical, and systems engineers, completed certification program

· Performed preventative maintenance (PM’s) per procedures, documented results, made repairs or adjustments per documented processes

United States Navy

Cryptologic Technician Technical (CTT) – 9141/9102 NEC’s – Honorable Discharge at E-6 1997 to 2007

· Performed near-real time pulse level analysis and technical reporting of complex signals of interest for government and military leaders planning combat and support missions.

· Honorably discharged. Awards – Joint Service Achievement Medal, National Defense Service Medal, Navy/Marine Corps Achievement Medal, Armed Forces Expeditionary Medal, Joint Meritorious Unit Award, Air Force Outstanding Unit Award, Enlisted Aviation Warfare Specialist

Education

Bachelor of Science | Computer Information Systems | Strayer University 2011

CHRIS THOMAS | Sr. Technical PM

Christopher “Chris” Thomas, PMP (He/Him)